Terms & Conditions

TERMS OF SALE

BACKGROUND:

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers through this website, www.otter-sock.co.uk (“Our Site”). Please read these Terms of Sale carefully and ensure that you understand them before ordering any Goods from Our Site. You will be required to read and accept these Terms of Sale when ordering Goods. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Goods through Our Site. These Terms of Sale, as well as any and all Contracts are in the English language only.

1. Definitions and Interpretation
1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Contract” means a contract for the purchase and sale of Goods, as explained in Clause 8;
“Goods” means the goods sold by Us through Our Site;
“Goodwill Guarantee” means the goodwill guarantee offered by John Charlton trading as Underpar golf  whose address is Compton, Back Lane, Spurstow CW6 9TE and whose main trading address, which exists to enhance the legal rights of Our customers in the United Kingdom to change their mind and return Goods to Us.
“Order” means your order for Goods;
“Order Confirmation” means our acceptance and confirmation of your Order;
“Order Number” means the reference number for your Order; and
“We/Us/Our” means OTTER SOCKS / John Charlton T/A Underpar Golf whose address is Compton, Back Lane, Spurstow CW6 9TE main trading address.

2. Information About Us
2.1 Our Site, www.otter-socks.co.uk, is owned and operated by John Charlton T/A Underpar Golf  whose registered address is Compton Back Lane spurstow CW6 9TE and whose main trading address.
2.2 We are not regulated.
2.3 We are not a member of any regulatatory body
2.4

3. Access to and Use of Our Site
3.1 Access to Our Site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
3.4 Use of Our Site is subject to our Website Terms of Use <<insert link>>. Please ensure that you have read them carefully and that you understand them.

4. Age Restrictions
4.1 Consumers may only purchase Goods through Our Site if they are at least 18 years of age.
4.2 [[None of the Goods on Our Site may be purchased by anyone under 18 years of age.]

OR

4.2 [The following Goods may only be purchased by consumers above a certain age. We are not permitted by law to supply these Goods to anyone below the applicable age:
4.2.1 none;
4.2.2 none.

5. Business Customers
These Terms of Sale do not apply to customers purchasing Goods in the course of business. [If you are a business customer, please consult our Business Terms of Sale <<insert link>>.]

6. International Customers
Please note that We only sell to customers in the United Kingdom. We do not accept orders from, or deliver to, customers outside the United Kingdom.

7. Goods, Pricing and Availability
7.1 We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods. Please note, however, the following:
7.1.1 Images of Goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
7.1.2 Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary[.] OR [; and] 7.1.3 [Due to the nature of the Goods sold through Our Site, there may be up to a 5% variance in the [size,] [capacity,] [dimensions,] [measurements,] [weight,] of those Goods between the actual Goods and the description.] 7.2 Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether. Please refer to Clause 11 if you receive incorrect Goods (i.e. Goods that are not as described).
7.3 Where appropriate, you may be required to select the required [size,] [colour,] [number,] of the Goods that you are purchasing.
7.4 We cannot guarantee that Goods will always be available. Stock indications are [not] provided on Our Site [, however such indications at the time of transaction there maybe goods avalible but due to your devices speed, goods might have been sold already.] 7.5 Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods. However, if any change is made that would affect your use of the Goods, suitable information will be provided to you.
7.6 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. [All pricing information is reviewed and updated every day.] Changes in price will not affect any order that you have already placed (please note sub-Clause 7.9 regarding VAT, however).
7.7 All prices are checked by us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, we will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you within 5 working days, We will treat your Order as cancelled and notify you of this in writing.
7.8 In the event that the price of Goods you have ordered changes between your Order being placed and us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
7.9 All prices on our Site do not include VAT. we are below the threshold to become liable for VAT If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
7.10 Delivery charges are not included in the price of Goods displayed on Our Site. For more information on delivery charges, please refer to delivery rates. Delivery options and related charges will be presented to you as part of the order process.

8. Orders – How Contracts Are Formed
8.1 Our Site will guide you through the ordering process. Before submitting your order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
8.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If we are unable to process your Order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, we will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, we may pass those costs on to you.
8.3 No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. [Our acknowledgement of receipt of your Order does not mean that we have accepted it.] Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
8.4 Order Confirmations shall contain the following information:
8.4.1 Your Order Number;
8.4.2 Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
8.4.3 Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
8.4.4 Estimated delivery date(s) [and time(s)];
8.4.5
8.5 [We will also include a paper copy of the Order Confirmation with your Goods].
8.6 In the unlikely event that We do not accept or cannot fulfil your order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 5 working days.
8.7 Any refunds due under this Clause 8 will be made using the same payment method that you used when ordering the Goods. No other method will be used.

9. Payment
9.1 Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We dispatch your Goods.
9.2 We accept the following methods of payment on Our Site:
9.2.1 Bank tranfer;
9.2.2 Paypal;
9.2.3 Authorize.net;
9.2.4 Amazon Pay;

10. Delivery, Risk and Ownership
10.1 All Goods purchased through Our Site will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 14).
10.2 If We are unable to deliver the Goods on the delivery date, the following will apply:
10.2.1 If no one is available at your delivery address to receive the goods and the goods cannot be posted through your letterbox [or left in a safe place nominated by you], We will leave a delivery note explaining how to rearrange delivery or where to collect the Goods;
10.2.2 If you do not collect the Goods or rearrange delivery within 5 working days, We will contact you to ask you how you wish to proceed. If we cannot contact you or arrange redelivery or collection, We will treat the Contract as cancelled and recover the Goods. If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery. We may also bill you for any reasonable additional cost that we incur in recovering the Goods.
10.3 In the unlikely event that We fail to deliver the Goods within 30 calendar days of our order confirmation (or as otherwise agreed or specified as under sub-Clause 10.1), if any of the following apply you may treat the Contract as being at an end immediately:
10.3.1 We have refused to deliver your Goods; or
10.3.2 In light of all relevant circumstances, delivery within that time period was essential; or
10.3.3 You told Us when ordering the Goods that delivery within that time period was essential.
10.4 If you do not wish to cancel under sub-Clause 10.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date. If We fail to meet the new deadline, you may then treat the Contract as being at an end.
10.5 You may cancel all or part of your Order under sub-Clauses 10.3 or 10.4 provided that separating the Goods in your Order would not significantly reduce their value. Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 30 days. Please note that if any cancelled Goods are delivered to you, you must return them to us or arrange with us for their collection. In either case, we will bear the cost of returning the cancelled Goods.
10.6 Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address [including, where relevant, any alternative address] you have provided.
10.7 Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
10.8 Any refunds due under this Clause 10 will be made using the same payment method that you used when ordering the Goods.

11. Faulty, Damaged or Incorrect Goods
11.1 By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us at orders@otter-socks.co.uk as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement. Your available remedies will be as follows:
11.1.1 Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.
11.1.2 If you do not wish to reject the Goods, or if the 30 calendar day rejection period has expired, you may request a repair of the Goods or a replacement. We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund. If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods. If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
11.1.3 If, after a repair or replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.
11.1.4 If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.
11.1.5 Within a period of one years after you have received the Goods (and ownership of them), if the Goods do not last a reasonable length of time, you may be entitled to a partial refund. Please be aware that after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
11.2 Please note that you will not be eligible to claim under this Clause 11 if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 11 merely because you have changed your mind. If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling-off period [,which is further supplemented by Our Goodwill Guarantee, bringing it to a total of 30 calendar days,] within which you can return Goods for this reason. Please refer to Clause 12 for more details.
11.3 To return Goods to us for any reason under this Clause 11, [please visit the returns page on Our Site https://otter-socks.co.uk/delivery/ to complete a returns form [and print out a pre-paid returns label]] OR [please contact Us at returns@otter-socks.co.uk to arrange for a collection and return]. We will be fully responsible for the costs of returning Goods under this Clause 11 and will reimburse you where appropriate.
11.4 Refunds (whether full or partial, including reductions in price) under this Clause 11 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.
11.5 Any and all refunds issued under this Clause 11 will include all delivery costs paid by you when the Goods were originally purchased.
11.6 Refunds under this Clause 11 will be made using the same payment method that you used when ordering the Goods [unless you specifically request that We make a refund using a different method].
11.7 For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

12. Cancelling and Returning Goods if You Change Your Mind
12.1 If you are a consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed. You may also cancel for any reason before We send the Order Confirmation.
12.2 [In addition, We offer a further Goodwill Guarantee which extends the legal cooling-off period within which you may change your mind, cancel, and return the Goods as detailed below.] 12.2.1 If the Goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods. [Our Goodwill Guarantee extends this period to a total of 30 calendar days.] 12.2.2 If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods. [Our Goodwill Guarantee extends this period to a total of 30 calendar days.] 12.3 If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling-off period [(as extended by Our Goodwill Guarantee)]. You may do so in any way you wish, however for your convenience We offer a cancellation form on Our Site https://otter-socks.co.uk/delivery/ and will include [a link to] it with the Order Confirmation. Cancellation by email or by post is effective from the date on which you send Us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. If you would prefer to contact Us directly to cancel, please use the following details:
12.3.1 Telephone: 07817340350;
12.3.2 Email: returns@otter-socks.co.uk;
12.3.3 Post: Returns (order number), unit B11, 1st Business Park, 1st Avenue, Crewe Cheshire CW1 6BG;
In each case, providing Us with your name, address, email address, telephone number, and Order Number.
12.4 [We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.] 12.5 [Please note that you may lose your legal right to cancel under this Clause 12 in the following circumstances:
12.5.1 Returned good will only be excepted freshly laundered because of risk to staff handling soiled goods.
12.5.2
12.5.3
12.5.4
12.5.5
12.6 Please ensure that you return Goods to us no more than 14 calendar days after the day on which you have informed us
12.7 That you wish to cancel under this Clause 12.
12.8 [You may request that We collect the Goods from you. Please ensure that the Goods are ready for collection at the agreed time and location.] 12.9 We don’t except returns in person. By post or another suitable delivery service of your choice to Our returns address at Returns (order number) Unit B11, 1st Business Park, 1st Avenue, Crewe Cheshire CW1 6BG. [Please visit the returns page on Our Site https://otter-socks.co.uk/delivery/ to complete a returns form [and print out a pre-paid returns label]] AND/OR [please contact Us at returns@otter-socks.co.uk to arrange for a collection and return.] [Please note that you must bear the costs of returning Goods to Us if cancelling under this Clause 12. [We will also charge you the direct cost to Us of collection if you request that We collect the Goods from you.]] OR [We will [not charge you for collection if you request that We collect the Goods from you, or will] reimburse you for reasonable postage or shipping costs [(up to the equivalent of Royal Mail large envelope 1st class or 2nd class)].] The cost of returning Goods to Us should not normally exceed the cost of having them originally delivered to you if you use the same carrier. [More details of return costs [including collection by Us] can be found on Our Site <<insert link>>] OR [<<List return costs>>].
12.10 Refunds under this Clause 12 will be issued to you within 14 calendar days of the following:
12.10.1 The day on which We receive the Goods back; or
12.10.2 The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 12.9.1); or
12.10.3 [If We are collecting the Goods under sub-Clause 12.7, the day on which you inform Us that you wish to cancel the Contract; or] 12.10.4 If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
12.11 Refunds under this Clause 12 may be subject to deductions in the following circumstances:
12.11.1 Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.
12.11.2 [Standard delivery charges will be reimbursed in full as part of your refund. Please note, however, that We cannot reimburse for premium delivery. We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 12.] OR [If a refund is issued to you under this Clause 12, you will receive a full refund of any delivery charges (including, where relevant, premium delivery). We are required by law to reimburse standard delivery charges (or the equivalent) only. [Under Our Goodwill Guarantee We will also reimburse premium delivery charges.]] 12.12 Refunds under this Clause 12 will be made using the same payment method that you used when ordering the Goods [unless you specifically request that We make a refund using a different method].

13. Our Liability to Consumers
13.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
13.2 We only supply goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
13.3 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
13.4 Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

14. Events Outside of Our Control (Force Majeure)
14.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
14.2 If any event described under this Clause 14 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
14.2.1 We will inform you as soon as is reasonably possible;
14.2.2 We will take all reasonable steps to minimise the delay;
14.2.3 To the extent that we cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
14.2.4 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
14.2.5 If the event outside of Our control continues for more than 5 working days We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled;
14.2.6 If an event outside of Our control occurs and continues for more than 7 working days and you wish to cancel the Contract as a result, you may do so in any way you wish, however for your convenience We offer a cancellation form on Our Site https://otter-socks.co.uk/delivery/. If you would prefer to contact Us directly to cancel, please use the following details:
Telephone: 0781734035
Email: returns@otter-socks.co.uk
Post: Returns (order number), Unit B11, 1st Business Park, 1st Avenue, Crewe, Cheshire, CW1 6BG
In each case, providing Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled.

15. Communication and Contact Details
15.1 If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 07817340350, by email at returns@otter-socks.co.uk, or by post at Customer complaints, Compton, Back Lane, Spurstow, Cheshire CW6 9TE.
15.2 For matters relating the Goods or your Order, please contact Us by telephone at 07817340350, by email at orders@otter-socks.co.uk, or by post at Orders unit B11, 1st Business Park, 1st Avenue, Crewe, Cheshire, CW1 6BG.
15.3 For matters relating to cancellations, please contact Us by telephone at 07817340350, by email at orderers@otter-socks.co.uk, by post email only, or refer to the relevant Clauses above.

16. Complaints and Feedback
16.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
16.2 All complaints are handled in accordance with Our complaints handling policy and procedure, available from info@otter-socks.co.uk and Compton Back Lane Spurstow CW6 9TE respectively.
16.3 If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
16.3.1 [In writing, addressed to Complains, Compton Back Lane Spurstow CW6 9TE
16.3.2 [By email, addressed to Complaints at info@underpar-golf.co.uk
16.3.3

17. How We Use Your Personal Information (Data Protection)
17.1 All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
17.2 We may use your personal information to:
17.2.1 Provide Our Goods and services to you;
17.2.2 Process your Order (including payment) for the Goods; and
17.2.3 Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it). You may request that We stop sending you this information at any time.
17.3
17.4 We will not pass on your personal information to any third parties [without first obtaining your express permission].

18. Other Important Terms
18.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
18.2 You may transfer (assign) the benefit of Our Goodwill Guarantee in Clause 12 to any person to whom you transfer ownership of the Goods after you have completed purchasing the Goods from Us (for example, by giving them the Goods as a gift). We may require that person to provide reasonable evidence that they are now the legal owner of the Goods in question
18.3 You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission. We may not permit the assignment if drop shipped by you without you 1st signing a contract to do so.
18.4 You cannot sell the goods at more than you paid for them. Nor can you advertise the goods for sale unless you actually have received the goods and the good have been legally sign to you as the legal owner.
18.5 If you do sell the goods to a third party. The third party does not have any legal rights to return the goods to us or exchange them or claim anything from us. There contract firstly and for most is with the seller.
18.6 This contract between you the buy and us the seller cannot be transferred to a third party unless we have agreed to do so.
18.7 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale. [This is subject to sub-Clause 18.2 and any purchaser to whom the guarantee has been transferred under that sub-Clause will be entitled to enforce the guarantee.] 18.8 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
18.9 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
18.10 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, we will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received, and we will arrange for a full refund (including delivery charges) which will be paid within 30 days of your cancellation.

19. Law and Jurisdiction
19.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
19.2 If you are a consumer, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency. Only as mentioned no other countries or territories are covered.
19.3 If you are a business, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Amazon Payments Privacy Notice
Last updated July 7, 2017.
Amazon Payments knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Notice describes the privacy practices of Amazon Payments Europe s.c.a., 5 Rue Plaetis - 2338 Luxemburg, (“Amazon Payments”) and applies to your use of our payment services, including Checkout by Amazon (“CBA”) and those that are hosted on or made available through our website at pay.amazon.com/uk (collectively, the "Services"). By signing in for the use of the Services you are accepting and consenting to this Privacy Notice and you agree that Amazon Payments may collect, process and use the personal data listed below for the mentioned purposes. This consent can be terminated at any time.
Controllers of Personal Information
Any personal information provided to or to be gathered by Amazon Payments is controlled primarily by Amazon Payments Europe s.c.a., (the “Data Controller”) and secondarily processed by Amazon EU SARL, Amazon Services Europe SARL and Amazon Media EU SARL, all three at 5, Rue Plaetis L-2338, Luxembourg.
EU-US and Swiss-US Privacy Shield
Amazon.com, Inc. participates in the EU-US and Swiss-US Privacy Shield frameworks. Click here to learn more.
What Personal Information About Users Does Amazon Payments Gather?
The information we learn from you helps us provide, personalize, and continually improve the Services. We use the information to process payments, communicate with you about orders, products, services and promotional offers, update our records and maintain your accounts with us, display content and recommend merchandise and services that might be of interest to you. We also use this information to improve our Services, prevent, detect or report fraud or abuses of our Services and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather:
• Information You Give Us:We receive and store any information you enter while using the Services, or give us in any other way. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to use the Services. We use the information that you provide for conducting the Services, opening your account at Amazon, processing your transactions, responding to your requests, and communicating with you.
• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your Web browser accesses our Services. Click here to see examples of the information we receive. When you interact with a third-party site that uses one of our Services, such as “Checkout by Amazon”, our servers automatically record information that your browser sends. Click here to see examples of the information your browser may send.
• Email Communication with Users: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Amazon Payments if your computer supports such capabilities. We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our users. We communicate with users on a regular basis via e-mail to provide requested services. We also use your e-mail address to confirm your opening of an Amazon Payments Account, to send you notice of payments that you make or receive through our Services, to send information about important changes to our Services, and to send notices and other disclosures required by law. You agree to receive such communications electronically. We may send you promotional messages about new services, offers or opportunities that may interest you. If you do not want to receive marketing e-mail or other mail from us, please adjust your E-mail Preferences & Notifications under “Your Account” on Amazon.co.uk. However, we reserve the right to send you notices for customer service reasons, including notices about your account or transactions using our Services.
• Information from Other Sources: We might receive information about you from other sources and add it to our account information. Click here to see examples of the information we receive.
What About Cookies?
In addition to as explained above (see “Automatic Information”), cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser so we can recognize you as an Amazon Payments user if you return to our website or to a third party website related to our Services using the same computer and browser.
The "Help" menu of the menu-bar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. However, because cookies allow you to take advantage of some of Amazon Payments essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to use any Amazon services that require you to Sign in.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer here for more information on how to sign off.
Does Amazon Payments Share the Information It Receives?
Information about our users is an important part of our business, and we are not in the business of selling it to others. Amazon Payments shares user information only as described below and with Amazon.com, Inc. and the subsidiaries which Amazon.com, Inc. controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
• Disclosure to Other Users: Depending on which payment service you use, you may need to disclose your e-mail address or mobile phone number (or alias) to other users so they can send payments to you. An alias can be used in lieu of a mobile phone number for our mobile payment service. When you send payments, your name, e-mail address, or mobile phone number (or alias) may be disclosed to the intended recipient. Once a transaction is complete, this information will be displayed in the transaction list of the user receiving payment. Mobile phone number and alias information are only disclosed as part of our mobile payments. Our "tag" feature also permits users of a mobile-initiated transaction to view a text reference associated with the transaction on our site.
• Purchases: We do not disclose your financial information (such as full credit card information) to any seller or other recipient of payments (the “Recipient”) you make without your prior consent. When you make a purchase by using our Services, we may make certain other personal information about you available to the Recipient required to complete the transaction (such as name, e-mail and shipping address and phone number), in the event of a dispute regarding the transaction, or as part of a fraud investigation.
• Third-party Service Providers: We employ financial institutions, other companies and individuals to perform functions on our behalf and transactions that you request or authorize. Examples include sending postal mail and e-mail, analyzing data, providing marketing assistance, processing payment transactions, verifying identity, fraud screening and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the applicable Data Protection legislation.
• Promotional Offers: Sometimes we send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your customer communication preferences under “Your Account” on www.amazon.co.uk.
• Business Transfers: As we continue to develop our business, we might sell or buy businesses, subsidiaries, or business units. In such transactions, user (or other customer) information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy notice (unless, of course, you consent otherwise). Also, in the event that Amazon Payments or substantially all of its assets are acquired, user information will of course be one of the transferred assets.
• Protection of Amazon Payments and Others: We disclose account and other personal information when we believe disclosure is appropriate or required to comply with the law; enforce or apply our User Agreement and other agreements we have with you; or protect the rights, property, or safety of our business, our users, or others. You agree to release us from our professional secrecy obligations and consent to Amazon Payments sharing and disclosing personal information as described above to any competent financial intelligence unit in charge of the fight against money laundering and terrorism financing, for the specific purposes described in this section. This also includes exchanging information with other companies and organizations for fraud protection and credit risk reduction as well as sharing information with our attorneys, auditors and other representatives. Obviously however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from users for commercial purposes in violation of the commitments set forth in this Privacy Notice.
• With Your Consent: Other than as set out above, you will receive notice when information about you might be disclosed to third parties, and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection.
How Secure Is Information About Me?
• We work to protect the security of your information you provide to our web sites during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
• It is important for you to take steps to protect against unauthorized access to your account and your password. You should keep confidential your password and any security questions. The security of your Amazon Payments Account relies on your protection of your password and security questions. DO NOT SHARE YOUR PASSWORD. If you do share your password with a third party for any reason, the third party may have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account and changing your Profile settings, and also contact us right away.
What About Third-party Advertisers and Links to Other Websites?
Our website or third party websites related to our Services may include third-party advertising and links to other websites. We do not provide any personally identifiable user information to these advertisers or third-party web sites. These third-party web sites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative (www.networkadvertising.org) offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection.
Our website or third party websites related to our Services may display personalized third party advertising based on personal information about users. Click here for more information about the personal information that we gather. Although we do not provide any personal information to advertisers, advertisers (including ad-serving companies) may assume that users who interact with or click on a personalised advertisement meet the criteria used to display the personalised ad (for example, users in the UK who browsed for or bought classical music). If you do not want us to use personal information that we gather to personalize the third-party advertisements we display to you, please adjust your Advertising Preferences under Your Account.
Which Information Can I Access?
Amazon Payments gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information. Information about you may be accessed by logging into your Amazon Payments Account and viewing the "My Account" tab. Click here to see some examples, the list of which will change as our Services evolve.
What Choices Do I Have?
• As detailed above, you can always choose not to provide information, even though it might be needed to use or take advantage of the Services.
• You can add or update certain information on pages such as those referenced in the "Which Information Can I Access?" section above. When you update information, we usually keep a copy of the previous version for our records.
• If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences in “Your Account”. You may not opt-out of receiving customer service messages related to your account or transactions or other legal notices from us.
• The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. However, because cookies allow you to take advantage of some of Amazon Payment’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to proceed to Checkout, or use any Services that require you to Sign in.
Are Children Allowed to Use Amazon Payments?
Our Services are not intended for use by children. Only persons 18 and older are permitted to establish accounts. If you are under 18, you may use our Services only with the involvement of a parent or guardian.
User Agreement, Notices, and Revisions
If you have any concern about privacy at Amazon Payments, please contact us with a thorough description, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice will change also. We may e-mail with periodic reminders of our notices and conditions. You should check our site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of user information collected in the past without the consent of affected users.
Related Practices and Information:
• User Agreement
• Help Pages
• Most Recent Purchases Using Amazon Payments
• Your Amazon Payments Account
Examples of Information Collected
Information You Give Us
You provide most such information when you open an account, use the Services, or communicate with customer service. For example, to open an Amazon Payments Account, you must provide your name, address, and an e-mail address. To make certain payments through us, you must provide credit card or bank account information. We also may ask you to choose security questions to answer before we process transactions, issue you a new password or provide you with customer service. When you use our Services to send money to someone else or request money from someone else, we may ask you to provide information related to each transaction, including the amount of the transaction, the type of transaction (purchase of goods, purchase of services, or simple money transfer) and the e-mail address, alias or phone number of the third party. We also collect information that may be necessary for us to verify your identity and comply with anti-money laundering or similar law. Such information may include name, address, date of birth, passport and/or driver's license number. We may ask you to send us additional information (such as a credit card statement and/or a recent utility bill or other information linking you to an address in your account). We also may ask you to answer additional questions online to help verify your identity. We may also require additional information if you send or receive certain high-value transactions or high aggregate payment volumes through our Services.
Other examples of when you provide information include when you: place and order by using our Services, including on a third party’s website related to our services; provide information in “Your Account” (and you might have more than one if you have used more than one e-mail address when using our Services); communicate with us by phone, e-mail or otherwise; complete a questionnaire or a contest entry form; and employ other personal notification services such as Available to Order Notifications. As a result of those actions, you might supply us with such information as: your name; address and phone number; credit card information; people to whom purchases have been dispatched (including addresses and phone numbers); the personal description in your Your Profile; and financial information
We may sometimes offer optional questionnaires and surveys to our users to collect information for analytical purposes, such as demographic information. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
Automatic Information
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; transaction history, which we sometimes aggregate with similar information from other users or website visitors; the full Uniform Resource Locators (URL) click-stream to, through, and from our Website, including date and time; cookie number; and the phone number you used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Website for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. When you visit a third-party Web site that uses one of our Services, your browser may send information such as your page request, URL, IP address, browser type, browser language, the date and time of your request, and your cookie information.
Information from Other Sources
Examples of information we receive from other sources include: account information, purchase or redemption information and page-view information from some third party websites with which we operate our Services or co-branded businesses or for which we provide technical, fulfillment, advertising or other service; search results and links, and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services. For example, in order to protect against potential fraud, we may verify with third party services the information you provide. During the verification process we receive personally identifiable information about you from such services. For example, if you register a credit card or debit card with us, we will check if the card is authorized and use your data in order to prevent fraud. In addition, we, at our sole discretion and subject to applicable law, reserve the right periodically to retrieve and review a credit report or other credit history information from credit bureaus for any account.
Information You Can Access
Examples of information you can access easily at pay.amazon.com/uk include up-to-date information regarding recent transactions; personally identifiable information (including name, e-mail, password, communications preferences); payment settings (including credit card information and bank account information); e-mail notification settings; and your Profile.